tag:blogger.com,1999:blog-17281463609875817702024-03-13T10:37:22.863-07:00Nelson's ColumnNelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-1728146360987581770.post-53240134180136560622013-07-10T02:16:00.000-07:002013-07-10T02:23:18.067-07:00Innovation in Britain - An Evening at the RSA<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: "Calisto MT"; mso-bidi-font-family: "Big Caslon";">Attended “Innovating For Success: How to create the next
generation of British World-Beating Companies” yesterday at the Royal Society
for the encouragement of Arts, Manufacture and Commerce (<a href="http://www.thersa.org/">RSA</a>). The speakers
were <a href="http://www.trevorbaylisbrands.com/">Trevor Bayliss</a>, <a href="http://www.schoolforstartups.co.uk/">Doug Richard</a>, <a href="http://www.thechargingpoint.com/entertainment/5-minutes-with-alexander-schey-project-manager-of-the-greatest-electric-car-road-trip-ever.html">Alex Schey</a>, <a href="http://www.standard.co.uk/lifestyle/london-life/rohan-silva-from-no-10-special-adviser-to-techpreneur-8635897.html">Rohan Silva </a>and <a href="http://www.matthewtaylorsblog.com/">Matthew Taylor</a>,
CEO of the RSA, chaired the session.<o:p></o:p></span></div>
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<span style="font-family: "Calisto MT"; mso-bidi-font-family: "Big Caslon";">The evening started with Trevor Bayliss explaining how he
invented <a href="http://en.wikipedia.org/wiki/Trevor_Baylis">the wind-up radio</a>, successfully deployed in Africa to educate people
about AIDS; apparently, just about everyone turned him down and only the fact
that Nelson Mandela was personally impressed got him his first break. But from
there on, he launched into vocal requests, repeated throughout the session,
about how IP protection really really mattered in the UK and how everyone must
protect their ideas and how his foundation could help with that. <o:p></o:p></span></div>
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<span style="font-family: "Calisto MT"; mso-bidi-font-family: "Big Caslon";">Doug Harris, a serial entrepreneur and founder of School for
Startups, confessed that revenge was a driving factor when he started his
second firm – he wanted to get even with the people who bought him out and
chucked him out. Doug also took issue with Trevor that you don’t need an
education to be an inventor/ innovator (and these terms were used quite
interchangeably through the session) – innovating, he said, requires a vision
that is driven by a very clear understanding of customer needs and the
technical/ specialized knowledge to bring about a solution. All passion and no
education was not exactly a solution, he said. He said the stereotypical
pessimism of the British was a bit overrated and things are slowly changing…
however, he recalls his first experience in a business panel in UK, when he
thought someone who went bankrupt had great potential because he’d have learnt
from his failure – apparently everyone else in the room disagreed and he told
them off with a few choice expressions, which, unfortunately, he couldn’t share
because there were children in the hall.<o:p></o:p></span></div>
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<span style="font-family: "Calisto MT"; mso-bidi-font-family: "Big Caslon";">Rohan Silva meanwhile talked about how cozy government is with
big business and so disconnected from start-ups and SMEs; he explained how he
had to struggle, as a policy advisor to Cameron, to change rules and get
government contracts to go to smaller companies – someone else pointed out that
the measure wasn’t exactly a great success because it counted sub-contracting by
the big firms as part of the “small company” quota. He pointed out that the
government was starting a business bank to open up credit – something Doug said
was pointless because the government ought to get out of the way.<span style="mso-spacerun: yes;"> </span>Alex Schey agreed and added that the best
thing government could do was to get out of the way of entrepreneurs and tend
to the basics of ensuring high quality education for youth and better
infrastructure.<o:p></o:p></span></div>
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<span style="font-family: "Calisto MT"; mso-bidi-font-family: "Big Caslon";">Matthew Taylor made for an interesting chair (ignoring the
general aura of cynicism that glowed around the man) as he pointed out the many
intricacies of government (having been Labour’s Director of Policy) such as the
necessity for press releases on new “A-ha” ideas every month and the
realization that any large policy intervention would require several years to
fructify by which the initiator/ initiating party would no longer be in power.<o:p></o:p></span></div>
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<span style="font-family: "Calisto MT"; mso-bidi-font-family: "Big Caslon";">It was an interesting evening with wide audience participation
and great support for the feeling that Britain is very capable of building
world class companies if only… </span><span class="Apple-style-span" style="font-family: 'Calisto MT';">and this was the one of the main issues that I
had with the forum/ discussion: no crisp and cogent suggestion emerged on
what needs to be done either at a policy level or a regulatory level or at an
industry level except for disparate issues and the panel’s opinions
on those issues. Obviously, there is no silver bullet to such a broadly defined
problem but surely there must be sectors where the UK has a clear competitive
advantage, surely there must be fast growing export markets and sectors that
need certain sets of language and cross-cultural skills and surely there
must be innovation in sectors other than technology that require different business
models, regulatory incentives, industry associations… but no, the discussion
did not touch upon any of these. </span></div>
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<span class="Apple-style-span" style="font-family: 'Calisto MT';">Moreover, the panel discussed innovation in 'big business' without anyone from a real-life company talking about it... companies like <a href="http://www.telegraph.co.uk/finance/comment/damianreece/9675799/Vodafone-needs-to-get-smarter-and-quicker-at-innovation-to-keep-growing.html">Vodafone</a>, <a href="http://www.innocentdrinks.co.uk/">Innocent</a>, <a href="http://www.dyson.co.uk/">Dyson</a> are good examples of British companies succeeding through innovation yet we didn't have any reps from these firms to talk about how they approach innovation. </span></div>
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<span class="Apple-style-span" style="font-family: 'Calisto MT';">Agreed that it is difficult to cover so much
ground in a couple of hours but somehow I left the room thinking that apart from government bashing and some interesting threads of
discussion, there wasn't anything new that emerged from the forum. A pity, given that some fine minds were in the
same room… well, now that we know the problems, maybe next time around we’ll
get around to the solutions.</span></div>
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<span class="Apple-style-span" style="font-family: 'Calisto MT';">NB: The account is a recollection from notes and memory; any mistakes are entirely mine. Image used from http://www.intelligencesquared.com/events/innovating-for-success</span></div>
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Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-13200900186121470762012-01-26T01:34:00.000-08:002012-01-26T01:40:13.389-08:00Apple smartphone share to decline in 2012?I just read a <a href="http://www.pyr.com/">Pyramid </a>research report that outlines their "Telecom Trends for 2012". One of the points that caught my eye was a prediction about Apple’s smartphone share in 2012…<br /><br /><br /><p><strong>“Apple will start seeing declining market share (unit sales) in smartphones in 2012 </strong>The surging demand for inexpensive models, coupled with Apple’s commitment to high profit margins and the high-end market, will result in a market share drop of around 2 percentage points, after five successive years of expansion.”</p><br /><br /><p>My bet, after 5 minutes of deep and profound thinking, would be: </p><br /><br /><ul><br /><br /><li><em>Apple will (should?) deviate from their hitherto successful “hold the median with single powerful product” strategy – they will launch a low-end iPhone (Nano) for the masses (3G connectivity, medium spec multimedia features, regular screen and LE Android like features) and a premium offering (iPhone5) that will contain their shock and awe ‘allow us to lead you into the future’ features (iCloud, Siri, 4G LTE, PTT etc). </em></li><br /><br /><li><em>This will allow them to protect their margins on their flagship offering, extend smartphone leadership in the US and Western Europe while their LE offering will accelerate their market share gains in Asia, Eastern Europe and LatAm.</em></li><br /><br /><li><em>So their market share may dip in 2012 but will recover soon with the launch of iPhone Nano and the iPhone 5.</em></li></ul><br /><br /><p>Deep thoughts over... anyone else with any fingers in the air?</p>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-92161329879341219662010-10-22T05:13:00.000-07:002010-10-22T05:16:32.109-07:00How language shapes thought...The Wall Street Journal has a <a href="http://online.wsj.com/article/SB10001424052748703467304575383131592767868.html">compelling article </a>on how the language(s) we speak influences the way we think.<br /><br />Excerpt:<br /><em>“Some findings on how language can affect thinking:</em><br /><ul><li><em>Russian speakers, who have more words for light and dark blues, are better able to visually discriminate shades of blue. </em></li><li><em>Some indigenous tribes say north, south, east and west, rather than left and right, and as a consequence have great spatial orientation. </em></li><li><em>The Piraha, whose language eschews number words in favor of terms like few and many, are not able to keep track of exact quantities. </em></li><li><em>In one study, Spanish and Japanese speakers couldn’t remember the agents of accidental events as adeptly as English speakers could. Why? In Spanish and Japanese, the agent of causality is dropped: “The vase broke itself,” rather than “John broke the vase.”<br /></em></li></ul>As Namit Arora mentions here at <a href="http://blog.shunya.net/shunyas_blog/2010/10/on-language-and-cognition.html">Shunya’s Notes</a>, this raises disturbing questions about languages that go extinct and the “collective human thought”(if I can call it that) that is lost in the process.<br /><br />On the other hand, this may also imply that a multi-lingual speaker may have a wider variety of thought and perspective than someone who knows just one language.<br /><br />So maybe we should all make resolutions to learn a new language in 2011?Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-83865171569535914212010-10-15T05:46:00.000-07:002010-10-15T05:47:50.946-07:00The Cult of PerfectionThoroughly fascinating interview with John Sculley on the evolution of Apple and how Steve Jobs works... surprisingly humble and candid.<br /><br />Talks about how Apple was 6 months away from being sold to AT&T, about home decor at Job's old flat (a bed, a chair and a Tiffany lamp), about how Jobs loved Sony and why Sony failed, about the overarching importance of design and (real!)user experiece, about why Apple is a "vertically-integrated-advertising agency".<br /><br />To badly paraphrase, the arc of the tech universe is long but it bends towards perfection!<br /><br /><a href="http://www.cultofmac.com/john-sculley-on-steve-jobs-the-full-interview-transcript/63295">http://www.cultofmac.com/john-sculley-on-steve-jobs-the-full-interview-transcript/63295</a>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-20042562461667707832010-09-29T16:27:00.000-07:002010-09-30T06:02:52.185-07:00Splashing in The Shallows...<div style="text-align: left; font-family: georgia; color: rgb(0, 0, 0);"><span style="font-size:85%;"><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtEETFazmQvaQLM3WZyCYvgCJX3_DbFhYO3a3w1kV1_FEpGL8FC9HGz3BZuJmjWfK0bp0sDvSI6f5wBGlsO47e6DYRek5tVCxu-AqM6RhG6IS43EstrdqiOOzqneWKPbH3Icq4GWgl-9-7/s1600/Shallows.jpg"><img style="display: block; margin: 0px auto 10px; text-align: center; cursor: pointer; width: 306px; height: 165px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtEETFazmQvaQLM3WZyCYvgCJX3_DbFhYO3a3w1kV1_FEpGL8FC9HGz3BZuJmjWfK0bp0sDvSI6f5wBGlsO47e6DYRek5tVCxu-AqM6RhG6IS43EstrdqiOOzqneWKPbH3Icq4GWgl-9-7/s400/Shallows.jpg" alt="" id="BLOGGER_PHOTO_ID_5522690298204617538" border="0" /></a></span></div><div style="text-align: justify;"><span style="color: rgb(0, 0, 0);font-size:85%;" ><i style=""><span style="line-height: 115%;">How often have you found yourself on a website that you never intended to visit? How many times have you, in the middle of work, opened an email to follow a link to Youtube and started watching videos, forgetting what you were doing originally? How many lists and tasks have we set aside for tweets, texts and updates?</span></i></span><br /></div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><br />Our minds are stranded midstream in the information rapids – stuck amidst endlessly interesting content and the many technologies that drive us towards consuming them.<br /></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><b><br /></b></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><b>So what’s new about this news, you ask?</b> <i style="">Well, for the first time ever, the human mind has had to cope with so much of sensory input.</i><br /></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >Not only do we conjure up an amazing variety of content, but we’ve also have multiplied the channels to access them (through TV/radio/e-books/ magazines/online/phone/iPlayers). Nicholas Carr in his well-researched book, “<a href="http://www.amazon.co.uk/Shallows-What-Internet-Doing-Brains/dp/0393072223">The Shallows</a>” makes a forceful argument that this combination results in our neurons rewiring themselves into “hyperlink” mode, preferring to hop, skip, jump and skim over content and devices rather than to rest, think or reflect. </span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="font-size:85%;"><b><span style="line-height: 115%;"><br /></span></b></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="font-size:85%;"><b><span style="line-height: 115%;">How does this affect us?</span></b></span><span style="line-height: 115%;font-size:85%;" > <i style="">Because while we gain by developing better reflexes, faster and wider access to information, we also may be losing something. </i></span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >Baroness Susan Greenfield, a renowned scientist, in her book, <a href="http://www.amazon.co.uk/ID-Quest-Identity-Century-Meaning/dp/0340936010">"ID: The Quest for Identity in the 21st Century"</a> believes that “the strongly visual, literal world of the screen" could affect our ability to develop the imagination and form the kind of abstract concepts that have hitherto come from first hearing stories, then reading oneself. And this raises the question as to whether “continued interaction with a fast-paced, sensory-laden, multimedia environment predisposes a brain to shorter attention spans”<b>.</b></span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><br /><b>Why does it matter? </b><i style="">The deluge of input that one’s mind receives floods it and takes up so much of ‘processing space’ that the capacity to ponder, decide and produce output may be vastly diminished.</i> </span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >Matt Richtel of The NY Times details <a href="http://www.nytimes.com/2010/06/07/technology/07brain.html?pagewanted=all">the story of Kord Campbell</a>, who becomes a test-case of the super-connected human... a being almost plugged into the info-matrix. This cyber-man sleeps with his computer, has lost count of the gadgets at his home, cannot turn off his info-stream even when on holiday and has passed on his cyber-traits to his kids. There’s tweets, there’s FB updates, there’s breaking news, there’s IMs... a constant drip of heady distractions that endlessly stimulate his brain.</span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" > </span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="font-size:85%;"><b><span style="line-height: 115%;"><br /></span></b></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="font-size:85%;"><b><span style="line-height: 115%;">The Loss Of Wonder, Imagination and all that jazz</span></b></span><span style="line-height: 115%;font-size:85%;" >. Not surprisingly, in this brave new world of links, vids, tweets and texts, the canaries of the human race, the ones who’ve felt the air lightening and their juices slipping away have been the creatives - the writers, the thinkers and the philosophers among us... consider:</span></p><div style="text-align: justify;"> </div><ul style="color: rgb(0, 0, 0); text-align: justify;"><li><span style="line-height: 115%;font-size:85%;" >Alain De Botton, philosopher, who <a href="http://www.city-journal.org/2010/20_2_snd-concentration.html">suggests that some info-abstinence is in order</a> <i style="">“The need to diet, which we know so well in relation to food, and which runs so contrary to our natural impulses, should be brought to bear on what we now have to relearn in relation to knowledge, people, and ideas”</i><br /></span></li><li><span style="line-height: 115%;font-size:85%;" >William Powers who draws a <a href="http://roomfordebate.blogs.nytimes.com/2010/06/07/first-steps-to-digital-detox">direct comparison to Grecian wisdom</a> <i style="">“A friend showed Socrates that putting some distance between yourself and your busy, connected life does wonders for the mind”</i></span></li></ul><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="font-size:85%;"><i style=""><span style="line-height: 115%;"> </span></i></span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >Even champions of Web 2.0, people who’ve actively benefited from the world of social media and internet have stopped to wonder at the side-effects...</span></p><div style="text-align: justify;"> </div><ul style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;"><li><span style="line-height: 115%;font-size:85%;" >Ta Nehisi Coates of The Atlantic <a href="http://www.theatlantic.com/personal/archive/2010/08/the-woods/61451">explains how his connectedness</a> him an easy way out, “to not face the terror of my own singular thoughts” and how losing his phone led him on a very interesting introspective journey and spurred him to consider what he had lost while he was hooked on the infostream.</span></li><li><span style="line-height: 115%;font-size:85%;" >Amit Verma, a popular Indian blogger, speaks about his cold turkey cure <a href="http://indiauncut.com/iublog/article/society-you-crazy-breed">here</a> and the important “point of getting away from it all”.</span></li></ul><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><br /></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >It is tempting to dismiss these as usual rants from the fringes of our society, but consider <a href="http://roomfordebate.blogs.nytimes.com/2010/06/07/first-steps-to-digital-detox">the near-unanimous consensus among experts</a> here of the need to manage better, if not abstain from, the digital diet that we seem to be on. Even members of the managerial class, the usual promoters of “productivity and three things at a time & faster”, have been taken aback by the effects of the information stream. Look at <a href="http://business.in.com/article/ideas-to-change-the-world/thomas-davenport-disengage-from-the-information-stream/13672/1">Prof. Davenport calling for much needed deliberation</a> that is required for effective decision making here. </span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="font-size:85%;"><b><span style="line-height: 115%;"><br /></span></b></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="font-size:85%;"><b><span style="line-height: 115%;">So what do we conclude?</span></b></span><span style="line-height: 115%;font-size:85%;" > I suspect there is no easy conclusion here... on the one hand lie the undeniable usefulness of connected technologies and the inescapable convergence of content and devices driven by market economics; on the other hand accumulates the increasing evidence that all the content and devices of the world may prompt us to keep splashing around the shallows, rather than venturing into the deep, contemplative sea of human thought. </span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >The jury is out on this and we will learn much more in the next couple of decades but consider, as we consume our well-marketed “experiences”, this point made by Greenfield in her book: “<i style="">When you play a computer game to rescue the princess, it is the experience that counts: you don’t care about the feelings or thoughts of the heroine; when you read a book, the princess’s welfare and fate is the whole point</i>”.</span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >As in the game, so also in life, we enjoy the sensory rush of the experiences and our neurons spark exultant, from the temporary thrill of the latest Facebook update, tweet and headline... <b>but then again what do we remember, recall, learn and produce?</b> </span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" > </span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >Other information sources used for this article:</span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><a href="http://www.consumingexperience.com/2008/06/computers-internet-affecting-brain.html"><span style="text-decoration: none;">http://www.consumingexperience.com/2008/06/computers-internet-affecting-brain.html</span></a></span></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><a href="http://www.openthemagazine.com/article/international/dumb-down-dotcom?smo=dotcom&pinid=86367647"><span style="text-decoration: none;">http://www.openthemagazine.com/article/international/dumb-down-dotcom?smo=dotcom&pinid=86367647</span></a></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" ><a href="http://www.openthemagazine.com/article/international/dumb-down-dotcom?smo=dotcom&pinid=86367647"><span style="text-decoration: none;">Image sourced from </span></a><span style="text-decoration: none;"><a href="http://ferenc.biz/albums/hawaiian-big-waves-boogie-boarding-bodysurfing-photos/">here</a> </span></span><span style="font-size:85%;"><a href="http://www.openthemagazine.com/article/international/dumb-down-dotcom?smo=dotcom&pinid=86367647"><img src="file:///C:/Users/603903%7E1/AppData/Local/Temp/moz-screenshot.png" alt="" /></a></span></p><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><br /></p><div style="text-align: justify;"> </div><p style="font-family: georgia; color: rgb(0, 0, 0); text-align: justify;" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" >PS: The irony of using multiple hyperlinks and internet references in a blog to critique all things internety doth strike a bit late, doesn't it ;-)</span></p> <p style="font-family: georgia; color: rgb(0, 0, 0);" class="MsoNormal"><span style="line-height: 115%;font-size:85%;" > </span></p>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-36387951791767651012010-05-06T10:16:00.000-07:002010-05-06T10:23:12.730-07:00When we understand this slide...<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhFH4YZSwaLI9DAsLbaLN45LpuYnCx6DdXdmOq14L62raLzTR4fsBz6zG5YFLfOLykV-HTaKZLsOwpjXUAveu9t4AEOAzeQTQxrxa_lX4cj4Scj2DOecxD1Qypdvu6Hf3TdDeR1bA18PYDu/s1600/afghan_ppt.png"><img style="TEXT-ALIGN: center; MARGIN: 0px auto 10px; WIDTH: 400px; DISPLAY: block; HEIGHT: 282px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5468208578087350850" border="0" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhFH4YZSwaLI9DAsLbaLN45LpuYnCx6DdXdmOq14L62raLzTR4fsBz6zG5YFLfOLykV-HTaKZLsOwpjXUAveu9t4AEOAzeQTQxrxa_lX4cj4Scj2DOecxD1Qypdvu6Hf3TdDeR1bA18PYDu/s400/afghan_ppt.png" /></a><br /><div align="justify"><strong></strong></div><div align="justify"><strong></strong></div><div align="justify"><strong>THE MAN, THE MESSAGE, THE MEDIUM</strong> Earlier this week, I attended a presentation by a very senior manager in my company; the man by himself was inspiring, what he had to say was interesting and his body language was down-to-earth and honest... but his Power-point slides were a different matter altogether. Somebody had created a complex structure which weaved back & forth, interspersed with slides carrying 13 double-lined sentences or bullets with sub-bullets which had further nested text – whoa, what was happening here?!<br /><br />Sure enough, as we progressed through the slides, (IMHO), the presenter found it increasingly difficult to explain each and every one of those points. In many cases, he skipped over some points, while in others he laboured his way through each and every one, trying very hard to fit all of them into the context of what he was explaining. It would be easy blame this on the creator of this specific deck or on the complexities of the business we operate in or maybe even label it as a cultural artefact of a tech-co… but I believe that something else ails us all – the medium of Powerpoint.<br /><br /><strong>“When we understand that slide, we’ll have won the war” </strong><br />Last week Elisabeth Bumiller wrote <a href="http://www.nytimes.com/2010/04/27/world/27powerpoint.html">a great article</a> in The NYT about the pervasive infiltration of Powerpoint in the US Army; when Gen Stanley A. McChrystal was shown the image above on a slide, he exclaimed “When we understand that slide, we’ll have won the war”. Bumiller quotes a legendary essay “<a href="http://www.afji.com/2009/07/4061641">Dumb Dumb Bullets</a>” by Col. TX Hammes in The Armed Forces Journal which explains the logic of how MS PPT is a particularly bad decision-making aid. Ye gods, you say? </div><br /><p>Well, here’s the gist of what he says:</p><ul><li>The predecessor of Powerpoint, the lowly common memo, required people to summarize complex issues into coherent arguments; but bullets aren’t sentences and they allow one to dump information on slide without bothering with prior analysis or constructing an argument. </li><br /><li>If and when a complex argument is unavoidable, the creator of the PPT dumps paragraphs of text on a slide – this forces the audience to read the slide while the presenter is talking about it – neither act is done effectively. </li><br /><li>Most powerpoint decks are created with an approximate time limited of 1 minute/ slide; consider the average slide with nifty animation, flow of events, waterfall diagrams and ‘a-ha’ boxes; how much time does the audience have to absorb this overload, leave alone synthesize the underlying implications and respond accordingly? If you had, 20 pieces of information per slide, that makes it 3 seconds per piece. Now you understand Col.Hammes barely suppressed urge to hammer the genius who came up with quad charts (divide a slide into 4 quadrants and fill them with info, voila!) </li><br /><li>The author agrees that Powerpoint has it’s uses as an information brief; it’s an excellent training aid and presents a rich variety of text, audio and video options. However if the objective is to stimulate thinking, impart a deep understanding of a subject or lay out the complex content for making an important decision, the ordinary text-filled 1 or 2 page memo may still be the best bet. </li></ul><br /><p align="justify"><strong>MY PERSONAL TAKE </strong>My take on this stems from personal experience at the <a href="http://www.chicagobooth.edu/">University of Chicago</a>; I worked with two outstanding professors, with <a href="http://www.chicagobooth.edu/news/2006-03-30_dharbiggun.aspx">Sanjay Dhar</a> as a Teaching Assistant and with <a href="http://www.chicagobooth.edu/faculty/bio.aspx?person_id=12824590336">Mathew Bothner</a> as a student. These professors insisted that for every assignment, all they wanted was a 1 page submission. This not only forced us to put content over gimmicky templates/animation but also helped us cut out the chaff and prioritize the most important arguments that would lead to a convincing conclusion. Some of these cases required sophisticated financial calculations, information from interviews with stakeholders and consideration of complex regulatory issues… but at the end of it, the final decision would be summarized in the famous 1 page memo.<br /><br /><em>What do you think? How have your experiences with Powerpoint been? I would be particularly interested in hearing from people who were used to memos and now handle PPT. Let me know. </p></em>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-815400765830931722010-03-05T03:34:00.000-08:002010-03-05T03:43:01.880-08:00What some Chinese wanted to ask Obama...<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYLRetgtJuwrGxkP6WGgG4jWqv6tUFaRcKa4VJEPRmUasG5FY4k3h_o8N4e5Y9XPFJquXucZOrNg6wG9UkFcOZOHSNegMAKEBHUWzl095r-wKS_mvQrVAWOmYfTZKdqSkS1Q4lM80mYjov/s1600-h/Oba-Mao-For-Sale-in-China.jpg"><img style="TEXT-ALIGN: center; MARGIN: 0px auto 10px; WIDTH: 320px; DISPLAY: block; HEIGHT: 262px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5445113193114517618" border="0" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYLRetgtJuwrGxkP6WGgG4jWqv6tUFaRcKa4VJEPRmUasG5FY4k3h_o8N4e5Y9XPFJquXucZOrNg6wG9UkFcOZOHSNegMAKEBHUWzl095r-wKS_mvQrVAWOmYfTZKdqSkS1Q4lM80mYjov/s320/Oba-Mao-For-Sale-in-China.jpg" /></a><br /><div><div align="justify">I came across this article: “Potus Blossoms” in <a href="http://www.harpers.org/">Harpers Magazine</a>, Feb’10. The article presents a selection from 3,290 questions submitted by readers to China’s state-run news agency for President Obama’s town hall visit in Shanghai. Here are some of them:</div><div align="justify"></div><ul><li><div align="justify">Tell me, how do you like Eastern Beauties? </div></li><li><div align="justify">The U.S. Embassy in China is about to change your Chinese name from Ao-ba-ma to Ou-ba-ma. Do you think this is necessary? The Chinese media and people have always called you Aobama. Now 1.3 billion Chinese have to change how they say it. It’s a real pain. </div></li><li><div align="justify">How come the United States can “secure” the whole world for the sake of “national security,” while China can only protect its own borders? </div></li><li><div align="justify">Have you ever thought about riding a rocket into outer space? </div></li><li><div align="justify">Can I discuss with you China’s purchasing Hawaii with U.S. dollars? </div></li><li><div align="justify">You already have two daughters. Will you try for a third child? What will you think if the next one is yet another girl? </div></li><li><div align="justify">If you had to choose three flowers to describe your wife and daughters, what would they be? </div></li><li><div align="justify">What room are you staying in tonight? </div></li></ul><p align="justify">Because Harper’s is behind a pay wall, you need to subscribe to see the full article, but I would strongly recommend a <a href="https://harpers.org/subscribe/order_int.php">subscription</a>. The magazine is surprisingly versatile in its depth and variety of coverage as also the water cutting-stone irony. </p><p align="justify"></p><p align="justify">To get a free preview, you can check it out on Twitter <a href="http://twitter.com/harpers">here</a>. </p><p align="justify"></p><p align="justify">PS: Picture from <a href="http://www.cristyli.com/">http://www.cristyli.com/</a></p></div>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-12602875246734888372010-02-23T05:48:00.000-08:002010-02-24T03:08:02.177-08:00Randy Kroszner On The Financial Crisis<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgfuxYj7e65nZa8IXxtXm-Jrv8APegshOnIU9YxcJ3oRMGisGYH-VN1jzkraUu-OoEgcPwCLFQ4twnlmV4nfh47_Vl6aBtEMTRGnPLOjxtTbZcgylW7wTLRDxDzYB5n7bthQ1KHBciKkkPs/s1600-h/kroszner_new.jpg"><img style="MARGIN: 0pt 10px 10px 0pt; WIDTH: 200px; FLOAT: left; HEIGHT: 150px; CURSOR: pointer" id="BLOGGER_PHOTO_ID_5441440147238949042" border="0" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgfuxYj7e65nZa8IXxtXm-Jrv8APegshOnIU9YxcJ3oRMGisGYH-VN1jzkraUu-OoEgcPwCLFQ4twnlmV4nfh47_Vl6aBtEMTRGnPLOjxtTbZcgylW7wTLRDxDzYB5n7bthQ1KHBciKkkPs/s400/kroszner_new.jpg" /></a><span style="FONT-VARIANT: normal !important">I attended a lecture yesterday at the Chicago Booth <a href="http://www.chicagobooth.edu/visit/london/index.aspx">London campus</a> by <a href="http://en.wikipedia.org/wiki/Randall_Kroszner">Randall Kroszner</a>, former member of the Board of Governors of the Fed Reserve. Randy is the Norman R. Bobins Professor of Economics at Chicago Booth and he spoke about his experiences during the financial crisis and his analysis of the causes and remedies. His talk will be up as a podcast/vidcast soon and I will share the link when it is up, but I found some of the Q&A (details below) especially fascinating:<?xml:namespace prefix = o /><o:p></o:p></span> <div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important"><o:p></o:p></span></p><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important"><o:p><br /></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><b style="FONT-WEIGHT: bold"><span style="FONT-VARIANT: normal !important">Q. </span></b><span style="FONT-VARIANT: normal !important"><span style="FONT-WEIGHT: bold">A Chicago alum now working with the </span><a style="FONT-WEIGHT: bold" href="http://www.fsa.gov.uk/">FSA </a><span style="FONT-WEIGHT: bold">brought up the topic of issue of executive compensation in the financial services industry.</span><o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><b><span style="FONT-VARIANT: normal !important"><br /></span></b></p><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><b><span style="FONT-VARIANT: normal !important">A</span></b><span style="FONT-VARIANT: normal !important">. Kroszner's take was that the renewed attention to the issue is welcome but it might be a bit misfocused. <o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><ul style="TEXT-ALIGN: justify"><li><span style="font-size:100%;"><span style="FONT-VARIANT: normal !important">To build his case, first he quoted the example of Bear Sterns - even though most BS employees had their compensation in the form of stock, this did not prevent excessive risk -taking; at the end, they lost 99% of the value of their shares. So just moving a component of compensation to stock (long term) instead of cash (short term) may be too simplistic and not necessarily avert insensible risk-taking.<o:p></o:p></span></span></li></ul><div style="TEXT-ALIGN: justify"></div><ul style="TEXT-ALIGN: justify"><li><span style="font-size:100%;"><span style="FONT-VARIANT: normal !important">Secondly, he made the point that if you create a rule stating that "banks" cannot offer such compensation, it becomes a boundary issue - instead of a "bank", there will be some other body which will take up the risk for a suitable reward and so the boundaries (of which institutions take the risk) get redrawn but the systemic risk remains the same.<o:p></o:p></span></span></li></ul><div style="TEXT-ALIGN: justify"></div><ul style="TEXT-ALIGN: justify"><li><span style="FONT-VARIANT: normal !important"><span style="font-size:100%;">And finally, Randy said that it is in the interest of the state and the public to see these quasi-state owned banks (RBS/ Citi etc) perform well and make a profit to the stakeholders (ie the taxpaying public). When you impose an artificial limit on the compensation of employees in such firms, it's shooting yourself in the foot... you will not be able to hire the best talent in the industry because the best talent will be picked up by privately owned competitors who can pay them more... (My personal take: unless you have altruistically motivated geniuses who are willing to pass on the cars and the yachts and work to save these banks while taking flak from the government and the public - does anyone see that happening?)</span><o:p></o:p></span></li></ul><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important"><o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important">Randy's conclusion was that while there is definitely a problem in the risk-reward alignment and while it is a popular perception that bankers are overpaid, the issue is a lot more nuanced and interconnected with systemic issues it appears to be.<o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important"><o:p></o:p></span><b><span style="FONT-VARIANT: normal !important"><br /></span></b></p><p style="TEXT-ALIGN: justify; FONT-WEIGHT: boldfont-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important">Q.</span><span style="FONT-VARIANT: normal !important"> Can the West spend its way out of the recession?<o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><b><span style="FONT-VARIANT: normal !important"><br /></span></b></p><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><b><span style="FONT-VARIANT: normal !important">A. </span></b><span style="FONT-VARIANT: normal !important"><a href="http://www.slate.com/id/2561/">"If something cannot go on forever, it will stop" - Herbert Stein. </a>Randy made the case for a difference between spending that becomes a multiplier and spending that's pointless. If the stimulus spending was to improve the state of infrastructure or to repair the high school education system in the US, then it makes sense to invest because the returns will be manifold. On the other hand, if stimulus investments are spent on "<a href="http://wiki.answers.com/Q/What_is_Pork_Barrel_Legislation">porkers</a>", then you're probably digging yourself deeper into a hole... acc. to Randy, the <a href="http://media3.washingtonpost.com/wp-dyn/content/graphic/2009/02/01/GR2009020100154.gif">%age of the current stimulus package being spent</a> on what he called "useful long term investments" was not at all encouraging.<o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important"><o:p></o:p></span><b style="FONT-WEIGHT: bold"><span style="FONT-VARIANT: normal !important"><br /></span></b></p><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><b style="FONT-WEIGHT: bold"><span style="FONT-VARIANT: normal !important">Q.</span></b><span style="FONT-VARIANT: normal !important"><span style="FONT-WEIGHT: bold"> How did you feel in the heat of the crises - how did you make decisions etc? Were you scared? </span>(not my question!)</span></p><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><br /><span style="FONT-VARIANT: normal !important"><o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><b><span style="FONT-VARIANT: normal !important">A.</span></b><span style="FONT-VARIANT: normal !important"> Yes, he said, there was a heightened awareness of the immense impact of each decision but rather than fear he said that this created a very acute focus on the issue at hand. He quoted a favorite book of mine, <a href="http://www.amazon.com/Lords-Finance-Bankers-Broke-World/dp/159420182X">The Lords of Finance</a> and how it opens with Montagu Norman, the then Governor of the Bank of England going on a long holiday because he was stressed out... almost in the middle of the Depression. Would Bernanke be able to do this today? ;-) He stated two issues that he thinks made the difference:<br /></span></p><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important"><br /></span></p><ol style="TEXT-ALIGN: justify"><li><span style="font-size:100%;"><span style="FONT-VARIANT: normal !important">In the middle of a crisis when there are a hundred things flying all over the place, it is very important that you have an analytical framework in place... this framework helps you set aside emotional baggage and associated panic and points you in the right direction. It sets the context for what one needs to focus on and keeps you focused on that, or at least in his case </span><span style="FONT-VARIANT: normal !important"></span></span></li><li><span style="font-size:100%;"><span style="FONT-VARIANT: normal !important">It helped tremendously that 3 of the 9(?) Fed governors had done academic research on the causes and effects of previous Depressions/ Recessions. For example, they knew that in the panic of 1907, <a href="http://en.wikipedia.org/wiki/Panic_of_1907">JP Morgan had the choice</a> of either bailing out the Knickerbocker Trust or letting it fail as punishment for screwing up. When Morgan let it fail, it signalled the end of the private clearing house system and ushered in the Fed Reserve system. It was an analytically easy decision to let Bear Sterns fail for its transgressions... but as they knew from history, this could have become the first step in letting the Fed Reserve System fail and no one wanted that to happen.<o:p></o:p></span></span></li></ol><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="font-size:100%;"><span style="FONT-VARIANT: normal !important"><o:p></o:p></span></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important">These points were fascinating - for me, they illuminated the importance of having an analytical framework or viewpoint when going into a crisis. At the same time, it also highlighted the importance of learning the right lessons from history and not missing the link between cause and effect.<o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important"><o:p></o:p></span></p><div style="TEXT-ALIGN: justify"></div><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important">Thoroughly fascinating descriptions but I was a bit disappointed that there were no specific prescriptive stances that Randy took... especially with regard to executive compensation or bank regulation. Yes, the issues are very complex and sophisticated but it would have been great to hear him a stake on the ground with rules or assumptions that could form the basis of any future decisions.</span></p><p style="TEXT-ALIGN: justify;font-family:georgia;" class="MsoNoSpacing" ><span style="FONT-VARIANT: normal !important">UPDATE (23.Feb.2010): Penka Bergmann from the London campus just mailed and shared the <a href="http://media.chicagobooth.edu/mediasite/FileServer/Podcast/d0e03b91-9a48-4a91-8ea8-bc42fb37a6dc/global_leadership_series_-_randall_kroszner-128kbps.mp3">podcast link </a>- happy listening!</span></p>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-34159512254153476132010-02-11T10:09:00.000-08:002010-02-11T10:21:38.062-08:00Why won't America be realistic?<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4gqYOZGxwG-El-PziKMrrOLQk9ddLYhUPTA94sj95kmZMzTFzGCiI8jyBLMKOFI99qYiBlJBUnSM0i8552eHyXtS2LZZRBwj7QiukH774Fv8NUB_AOjafxiRq44DoGseNnFWhxYtFYXrN/s1600-h/American+Eagle.gif"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 203px; height: 176px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4gqYOZGxwG-El-PziKMrrOLQk9ddLYhUPTA94sj95kmZMzTFzGCiI8jyBLMKOFI99qYiBlJBUnSM0i8552eHyXtS2LZZRBwj7QiukH774Fv8NUB_AOjafxiRq44DoGseNnFWhxYtFYXrN/s320/American+Eagle.gif" alt="" id="BLOGGER_PHOTO_ID_5437051306431173058" border="0" /></a>
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div.Section1 {page:Section1;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} </style> <![endif]--> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-size:85%;" >I attended an interesting <a href="http://www2.lse.ac.uk/IDEAS/Home.aspx">LSE Ideas </a>discussion/book launch about how America refuses to be realistic. It was chaired by Prof.Michale Cox of the LSE whose student was the author: Dr. Adam Quinn, a lecturer of International Politics at U of Birmingham.</span></p><div style="text-align: justify; font-family: georgia;"> </div><div style="text-align: justify; font-family: georgia;"> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-size:85%;" >Naive in politicalese, I saw the title "Why won’t America be realistic" and thought oh, here we go, one more round of US-bashing by Les Europiennes... I was quite wrong and in fact enjoyed the entire chat.<o:p></o:p></span></p><div style="text-align: justify; font-family: georgia;"> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-size:85%;" ><o:p> </o:p></span></p><div style="text-align: justify; font-family: georgia;"> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-size:85%;" >Suspecting that there were some of us who didn't know anything about political philosophy and the like, Dr.Quinn started by defining Realism: states competing against each other for scarce resources and acting to further their national interests. This effectively means that countries act with a worldview that considers the world as it is as opposed to how an ideal world should be. Advocates of this school included Kissinger and Morgenthau. He went on to state that the venerable #42 aka W. was obviously not realist but Quinn says that it wasn’t just about him... the country itself has been constrained right from its founding days by a strong ideology that pushes it away from realism. <o:p></o:p></span></p><div style="text-align: justify; font-family: georgia;"> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-size:85%;" >When it all started, America was a weak confederation of states, unable to project power and too weak to dabble in European affairs - so it tended to itself, with its civil wars and expansion into the wild wild West and the civil wars. – its geographic isolation bolstered this political school of thought. <o:p></o:p></span></p><div style="text-align: justify; font-family: georgia;"> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-size:85%;" >In the 20th century, one would have expected this stance to change - but even though its economic and moral interests drove American engagement with the world, Quinn says that the domestic political culture did not change. After WW1 and WW2, as European boundaries were redrawn, America decided not to join the old world order but rather tried to create one of its own. With Wilson came the position that there was a distinction between the government of a country and the people; the Cold War was essentially about Wilsonian aims and Rooseveltian force. Such an ideological basis dictates that America intervenes in Zimbabwae or Rwanda even if realism would suggest that it shouldn't.<o:p></o:p></span></p><div style="text-align: justify; font-family: georgia;"> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-size:85%;" >So far, so good... but when Quinn sat down, Dr.Tim Lynch argued that this was a very subjective view - for example, Haiti or Iraq would probably have been better places if America had intervened more often. He quoted the example of Bosnia to suggest that American intervention meant more order and more stability. A very interesting example he gave was the NHS, which was set up with American funding - what do you know! ;-)<span style=""> </span><o:p></o:p></span></p><div style="text-align: justify; font-family: georgia;"> </div><p style="text-align: justify;font-family:georgia;" class="MsoNormal"><span style="font-variant: normal ! important;font-family:georgia;font-size:85%;" >Lynch also took issue with Quinn's assertion about America not being realist during the Civil wars - he believes that the diplomatic efforts of McPherson & Lincoln were far more realist than anybody knew then. And his principal counter-argument example was that of the Cold War - by persisting with its ideology and not with realism, America won it. In a world where China is tightening its grip on African commodities and the Russians are laying siege to Arctic oil, he argued that it might be better for America to shed its ideological cloak and embrace realism fully.</span>
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mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} </style> <![endif]--> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 12pt; line-height: 115%; font-family: "Georgia","serif"; font-variant: normal ! important;">A bunch of very interesting points to which Quinn obviously didn’t agree - you can check out the<u> </u><a href="http://www2.lse.ac.uk/IDEAS/events/individualEvents/100119-Quinn.aspx">podcast </a>here and the <a href="http://www.amazon.co.uk/gp/product/0415549655">book </a>is available for a whopping £71 at Amazon.<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 12pt; line-height: 115%; font-family: "Georgia","serif"; font-variant: normal ! important;">My superstar question for Quinn was about how America could be so decidedly realistic in asserting its economic power - was that something he had considered? But somebody else beat me to it and his answer was that his thesis did not consider the realm of economic policy - rightly so, because thats an entire theory in itself but how in the context of the question, how separate is foreign policy and economic policy, really?</span><span style="font-family: "Georgia","serif"; font-variant: normal ! important;"><span style=""></span><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 12pt; line-height: 115%; font-family: "Georgia","serif"; font-variant: normal ! important;">With red wine, crackers and some interesting flashes of argument, deciding to attend these LSE Ideas sessions is turning out to be a good idea.<o:p></o:p></span></p> <span style="line-height: 115%;font-family:";font-size:12pt;" ><o:p></o:p></span> <span style="line-height: 115%; font-variant: normal ! important;font-size:12pt;" ><o:p></o:p></span><p class="MsoNormal" style="text-align: justify;font-family:georgia;" > <span style="line-height: 115%; font-variant: normal ! important;font-size:12pt;" ><o:p></o:p></span></p> Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-25978108729684344522010-01-28T06:11:00.000-08:002010-01-28T06:18:18.502-08:00The U of P - Free, Online, Good(?)<div style="text-align: justify;">Just read about <a href="http://www.uopeople.org/Default.aspx">the University of the People</a> in a BW article <a href="http://www.businessweek.com/print/bschools/content/jan2010/bs20100121_194827.htm">here</a>.<br /><br />Interesting model:<br />- Free online business education driven by peer-to-peer interactions<br />- Managed by a small group of world class(?) administrators and volunteers<br />- In collaboration with the UN, Yale and Columbia etc<br />- And planned official accreditation<br /><br />If the U of P can come up with:<br /><ul><li>A business model that doesn't substantially increase entry costs and<br /></li><li>A foolproof grading model</li></ul>then, this (along with the free Universities on iTunes and the MIT/Yale/ Berkeley projects to offer free access to their lectures - <a href="http://education-portal.com/articles/Universities_with_the_Best_Free_Online_Courses.html">check out this list</a>) may be one big step in "globalizing" education on the internet... watch this space.</div>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-75375584812291173592010-01-25T18:02:00.000-08:002010-01-25T18:45:53.219-08:00There was something about Satya...<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZzsQyX31TSOK1UGHa2BM_E0Hxbfz6vt3dyIFc_QsPSna0Ud4I6WxmlglGm3MZVK40Y5MWTDlLFubE2rMl09byL4WdFv7M1yU9Y-1LzKRPi712r-mY7jDvCcJfiNfFfYcSWdpEnJOkmI9d/s1600-h/S1.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 320px; height: 240px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZzsQyX31TSOK1UGHa2BM_E0Hxbfz6vt3dyIFc_QsPSna0Ud4I6WxmlglGm3MZVK40Y5MWTDlLFubE2rMl09byL4WdFv7M1yU9Y-1LzKRPi712r-mY7jDvCcJfiNfFfYcSWdpEnJOkmI9d/s320/S1.jpg" alt="" id="BLOGGER_PHOTO_ID_5430870422505611234" border="0" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjGLJtraaGdmYIW_1sAxdOaR_8_4uPuKt0yessP1XyBDfzkAjfzJuGpZeBUnFQtLP3iwrYqO0cotNK3PEE_heUiIwril3P6XHHx4VnBmcSjUAH_RUIB39iGheVLe_i8zqFmgHnW3B0iWF6/s1600-h/S3.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 320px; height: 261px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjGLJtraaGdmYIW_1sAxdOaR_8_4uPuKt0yessP1XyBDfzkAjfzJuGpZeBUnFQtLP3iwrYqO0cotNK3PEE_heUiIwril3P6XHHx4VnBmcSjUAH_RUIB39iGheVLe_i8zqFmgHnW3B0iWF6/s320/S3.jpg" alt="" id="BLOGGER_PHOTO_ID_5430870267018652562" border="0" /></a>
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<br />I write this to commemorate AK Satyanarayanan, late founder of “</span><a style="font-weight: bold;" href="http://www.mindsatwork.in/">minds@work</a><span style="font-weight: bold;">”, a former telecom colleague from my BPL Mobile/ Hutch/ Vodafone days and a very good friend.</span></span></span></span>
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<br /><span style="font-family:georgia;">Satya had a heart attack on the way back from a client meeting and suddenly passed away on Dec 22</span><sup style="font-family: georgia;">nd</sup><span style="font-family:georgia;"> 2009. He leaves behind his wife, Sajitha and a son, Sidharth. I think he was just 40-42 years old and so his death was very shocking to all of us who knew him. The cremation happened the next day and was at his ancestral home in Ottapalam, Kerala.</span>
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<br /></span></div></div><div style="text-align: justify;"> </div><p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">Satya had quit Vodafone in 2006(?) to start his own marketing consultancy firm “minds@work” in Kerala; he undertook market planning and promotion work for clients in Kerala while aspiring to take up higher grade analytics assignments that would add more value to his customers. I had met him for coffee when I was in India in Sep’09 and we had a long conversation about his work and my MBA, among other things. I, for one, owe quite a bit to him - right from the time I joined the marketing team at BPL Mobile, Kerala (2003) all the way to my Chicago Booth MBA (2007) when Satya was one of my two primary recommenders.
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<br /></span> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;"><b style="">How I met Satya | </b>In mid-2003, after a stint in Retail Sales and Product Marketing, I was transferred from familiar Tamil Nadu to strange Kerala to become a CAM manager – CAM stood for Customer Asset Management and whoa, what a portfolio it was! It involved calculating Customer Lifetime Values, managing a tele-marketing team and running retention programs for our small postpaid subscriber base (10-15% of total base) – not exactly the most exciting job for a young 22 year old ex-sales guy who was used to the everyday adrenalin of launching price plans and promotions for acquiring new subscribers.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">When I was in CAM, Satya was the prepaid product manager in Kerala for BPL Mobile; he had joined from Arvind Mills (which he’d joined after IIM-B, I think). Satya’s star was rising then… his skills in analytics were legendary and known across all our other telecom circles; when I was in Tamil Nadu, I would stare aghast at the Kerala team’s nested V-lookups and complex pivot tables – telecom, with endless data about customers and their usage patterns, was (and is) a number-cruncher’s dream and Satya was among the very best of them.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">A bit bored with CAM, I soon asked for a transfer and took over from Satya as the Product Manager-Prepaid; Satya was promoted as the Head of Sales, Prepaid for BPL Mobile, Kerala. Over the next 3 years, we had a helluva ride together: the Product Manager is sometimes more in touch (and tussle) with his sales team than his compatriots in marketing, for he needs to constantly know what is going on in his share of the market – Is Airtel offering 3 cards free for every 10 purchased? Is Idea’s retailer gold coin scheme a success? How much has Reliance billed in Pala from the dodgy “hundi” market? What? When? Where? Who? How?... the sales team is like a bunch of over-stimulated neurons that constantly transmits (and sometimes, conveniently amplifies) market happenings to the marketing manager in the regional HQ, who needs to consider the threat-potential of each issue and consider ways and means to address it, tactically or strategically.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;"><b style="">Satya in Sales|</b> When he started in sales, Satya commanded a team of approximately 5 RSMs (Retail Sales Managers) and around 15 distributors across Kerala. During the handover, the Senior Management Team (SMT) had earlier expressed concerns about the ‘marketing’ attitude which could possibly hold back the “aggressive edge” required in sales; the typical complaint from our head-honchos was that marketing guys did not visit the market (quite true, but when you also need to deliver daily and weekly spreadsheets to the corporate team, what would you expect?) and this reputation extended to Satya too. </span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">As if to pointedly counter this, Satya started to travel like crazy when he became Head-Sales… I would get calls from all those tongue-twisting Mallu places that I’d hitherto seen only on maps.... “Nelson, this is Satya calling from Parappanangadi and the POPs haven’t reached us – what have you been doing?!”, “Nelson, I am calling from Changanasherry and they still have old stocks – this issue will kill us if you don’t do something”, “Nelson, I have spoken to Ragesh, Jerish and Joshua but customers still can’t make calls in Neyyatinkara-what the hell is happening?!” In those initial days, SATYA DROVE US NUTS!!! – my communications manager, my Head of Marketing, the IT guy who released the SIM cards for activation, the guys in the network team – all of us rolled our eyes as we got a constant tattoo of texts, calls and rants about various problems in the Kerala market. But learn about the market, we did… and it worked for Satya too! With his knowledge of telecom-tech, bureaucratic bottlenecks and his wealth of marketing experience, he was always one step ahead of us in proposing “<a href="http://www.doubletongued.org/index.php/dictionary/jugaad">jugaad</a>” solutions; in those days when our operations were low on cash, Satya’s tactically smart work-arounds and undercover guerilla-shtyle sales promos won many a market for us. </span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">But even as he was pushing his case and our products in the market, Satya was also under tremendous pressure - many have been the crazy month-ends when our finance team would come to us on the 30<sup>th</sup> of the month and tell us that they were short of Rs 1 million (which was a huge amount considering our overall prepaid revenues of Rs.3 million). With the CEO breathing down our necks (Satya’s actually) and the VP-Sales & Marketing asking for hourly updates, me and Satya would scramble around to put together an incentive scheme that would save the day… but that was the easy part. The difficult part was to implement it and that is when Satya’s cabin door would ominously close… for the next 8-10 hours all the way till midnight, we would listen to him cajoling his RSMs, threatening his distributors and even shouting at the recalcitrant ones telling them that he had no choice but to load them with stock. Mad, mad days when the difference between heaven and hell seemed to be a matter of Rs.1 million.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">This is not a very unusual role for a Head of Sales, indeed, this would be a story familiar to most FMCG salesmen in India… but while the principal target that FMCG sales managers typically worked on was “primary sales” (sales made by company to distributor), a telco sales-head like Satya had to consider “secondary sales” (sales by distributor to retailer) so that he could achieve his “activation” sales (when the customer pops in his SIM card and finally makes a call). When you combine this dual-target system with erratic technology, inconsistent MIS and hour-long conference calls, you get an idea of how it was– working in BPL Mobile in those days was riding in the Wild West of Indian Telecom and we were having a helluva ride, with 16 hour days, weekend work and 20% annual salary hikes. </span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">But all this also takes a toll on a human – over the course of 3 years, all of us drank liquor like fish after those long, long nights; we gained weight, started smoking and ate whatever was available nearby to our office or on our travel routes when we weren’t on our heated-up mobile phones berating whoever would take our fire and brimstone. Satya’s physique must have taken a lot of flak during those years– considering his many crazy month-ends, his stress levels must have been atmospheric and his smoking couldn’t have helped, I guess.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">As BPL Mobile became Hutch, Satya did quite well, expanding our distribution system in line with our rollout and coming up with a huge spreadsheet that essentially became THE reference for the next 2 years for all our market planning in Kerala. He was at the forefront of launching markets and racking up new sales – over a period of time, his team more than doubled and he tripled his distributors across Kerala to match the expanding telecom network. What used to surprise me was that despite all his incessant market work and travel, Satya’s intellectual horsepower was still relentless – he would analyze competitor financials, propose new products in unrelated areas and many times, he taught me and other aspiring product managers how to dissect and analyze market moves, to infer competitor’s intent from their advertisements and products.
<br /></span></p><p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">
<br /></span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;"><b style="">Satya, the person | </b>I must also say that for all his raw analytical intelligence, Satya remained true to his name - he was unflaggingly honest, sometimes to his disadvantage. There were quite a few of us who learnt to manage bosses by saying the right things or rather “reflecting their own wisdom to themselves” in order to keep them happy, while implementing what was required to succeed in the market; this at its best was ingenious, street-smart, boss-management and at its worst, was something mildly akin to duplicity. But not so with Satya… wild horses couldn’t keep him from giving it as it was, regardless of the receiver or the forum – for example, if a product was bad for revenues (my target) but good for sales (his target), he would make a very strong argument to launch it and when I was about to concede, he would tell me why it was bad for me and for the company and I would use his own argument to kill it. This, obviously was a minor example, but imagine this happening in the middle of a hotly contested negotiation on promotion budgets with everyone playing nasty… yes, a lot of times, Satya couldn’t hold from backing the truth, even if it was against his interests. As you can imagine, this sometimes worked against him professionally, but his personal reputation and integrity remained intact, which is much more of an achievement than it sounds like and more than can be said of a lot of men.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">Satya’s other strong and sometimes funny trait was his ability to come up with choices. When you asked him for help in choosing between two options, he would give you three more, point out the pros and cons of each and leave you to decide… never ever would he bring himself to choose an option. This was sheer brilliance in its own way – imagine a super-computer that could, for any given situation, generate a list of possible scenarios, list out relevant choices with pros and cons neatly laid out – he could do exactly that and more in an exceptionally self-deprecatory way, as if to say “really, that’s all there is to it, it’s not a big deal at all”. Amazing as it was, sometimes this wouldn’t help when a quick decision was to be made – be it a group decision or something Satya needed to take on his own, he would come up with a staggeringly complex reading of issues and would mull over it again and again. If you have studied fractal geometry or chess-strategy, you can imagine what a stupendous ability this is... but when something needs to be decided upon in 5 minutes flat, this was super-frustrating; both for us and for Satya, who sometimes would walk out of his cabin to the balcony for a relieving cigarette and a view of the Arabian sea, before coming back to ponder about some new twist that would have occurred to him while he was standing out there. That was Satya for you.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">Finally, I must add that Satya was good to his men, the RSMs…very good. When you are the Head of Sales, you have a lot of power over your territory and men – you command their budgets, their targets and their sales commitments every waking day – you are their fiery and benevolent god. It is indeed very natural for a Sales Head to go into “command and control” mode; when I was an RSM, I have seen quite a few senior managers do this and expect blind obedience, which was mostly delivered, for after all it was the command from “He Who Headed Sales” and “Thy Will Be Done” was the RSM’s mantra. Satya preferred not to use this mode with his men unless absolutely needed; he would, until the very last moment, lay out the logic of why something needed to be done and expected to win over his guys with reason and persuasion. When faced with unreasonable targets, instead of shoving it straight down to his men and his distributors, Satya would first push back to us and to the SMT – not a very politically correct thing to do but a very decent thing to do from the perspective of his channel team. Unfortunately, the perception of a Sales-Head (and not unreasonably so) is that of a man who is filled with perpetual gung-ho and the never-ending optimism required to sell ice, snow and slush to the very last Eskimo during the Ice-Age… and as may be obvious by now, Satya did not fit into this frame very effectively. But what he held back in hyper-fizzy enthusiasm in conference rooms, he more than made up with his thoroughness in the market, his dogged tenacity and his capacity to achieve targets through a variety of subtle maneuvers.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">As far as I know, the idea of starting his own firm was floating around in Satya’s mind for quite some time but he also wanted to break the company record for prepaid sales in Kerala – the month he finally quit, his team achieved a target of 100,000 new prepaid sales, a record in our operations till then. Having quit, he worked to establish his own marketing consultancy firm: “minds@work”. I do not know many details about this phase but what I know, I share… with his core competence in analytics, Satya believed that he could do some really useful analytical consultancy for data intensive businesses, like telecom or banking. However, he also knew that many of his potential customers had their HQ in Bombay/Delhi/Bangalore etc; from what I know, I think he faced some personal/family constraints to move out of Kerala. So instead of coming up with a portfolio of sophisticated analytics services for the small Kerala market, he instead chose to assist companies with their regional marketing and sales campaigns. He often approached me for feedback about his startup and like we always did, we debated for hours about the website, the logo and the USP for his firm. Over time, he built up a team that could execute tactical rollouts across the state; based on his market reputation, execution skills and contacts, many telcos used him for their Kerala campaigns and he even did some strategy work for a couple of FMCG firms. But he believed that the bigger market was always outside Kerala and the idea of growing his firm to achieve some critical mass seemed to appeal strongly to him.</span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;"><b style="">
<br /></b></span></p><p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;"><b style="">Our last conversation| </b>I was quite erratic at keeping in touch with Satya especially during my Chicago Booth MBA days; I would find some interesting insight from an entrepreneurship class, mail it to him and then forget to reply to some of his clarifying questions. After my MBA, I was in India for two months and I did visit Cochin briefly to sort out some pending PF issues; when Satya heard I was in town, he called me up and insisted we catch up for a drink; I was returning the same night and so I couldn’t, so I proposed that we meet at the Kaloor BTH for coffee. And there he came and it was there that we caught up for about 2 hours over coffee, vadas and the pink water that I had come to love in Kerala. We talked about many things… about his business, about the recession, about my plans, about his car and about some of our old colleagues and finally we wished each other good luck and promised to keep in touch. That’s how I remember him… with his business card in my hand, as he drove off in his trusty old white Maruti 800, with a tired smile to “minds@work” and his newly built-up team. </span></p> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;">Rest in peace, Satya.</span></p> <span style="font-size:100%;">
<br /></span> <p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;"><b style="">PS| </b>Based on a condolence meeting held at Cochin, Satya’s former colleagues from his telecom days have formed an e-group at <a href="mailto:friendsofsatya@googlegroups.com">friendsofsatya@googlegroups.com</a>; you can join in if you knew Satya and want to know what is being done to stand by his family/former business.</span><span style="font-size:100%;"><b style="">
<br /></b></span></p><p class="MsoNormal" style="text-align: justify;font-family:georgia;"><span style="font-size:100%;"><b style="">PPS| </b>All</span><span style="font-weight: bold;font-size:100%;" > </span><span style="font-size:100%;">the information contained, opinions expressed are my own and are from & are relevant to the period 2002-2007; it is likely that things have moved on a long way from then on. I've written this entirely from memory, so dates or numbers might be mismatched or wrong.</span>
<br /></p>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-13631215647021505872009-12-16T07:54:00.000-08:002009-12-16T08:00:31.980-08:00The Best Advice He Ever Got<div align="justify"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgLhV9Za9HHsbCrRv-hp387GZEeKu1emSp1z9eP5pGV3gEOE3FqzkMs4v1sDIOZD_hMbG-SqyhA5LU5FGiwclQzLtMMYcOn9pX-OrtNwI6qR6DFyyqnbneRyjRSHvtg1-eDhdUPT_NM07JF/s1600-h/S.Lship.jpg"><img style="MARGIN: 0px 10px 10px 0px; WIDTH: 320px; FLOAT: left; HEIGHT: 213px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5415864142602215394" border="0" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgLhV9Za9HHsbCrRv-hp387GZEeKu1emSp1z9eP5pGV3gEOE3FqzkMs4v1sDIOZD_hMbG-SqyhA5LU5FGiwclQzLtMMYcOn9pX-OrtNwI6qR6DFyyqnbneRyjRSHvtg1-eDhdUPT_NM07JF/s320/S.Lship.jpg" /></a> I usually roll my eyes when I hear “positive”, “self-help”, “life-changing” and the like in any book title, news article or blog-post, all the more so when professed by gurus with multi-million dollar media franchises. Having said that, there’s the occasional odd bit of <a href="http://wiki.answers.com/Q/What_does_gyan_means_in_indian">gyan</a> that transcends such cynicism and does change one’s perspective a bit.<br /><br />In 2008, Harvard Business Publishing asked <a href="http://en.wikipedia.org/wiki/Marshall_Goldsmith">Marshall Goldsmith</a> about the most valuable he had ever got and his reply is chronicled <a href="http://blogs.harvardbusiness.org/goldsmith/2008/09/the_best_leadership_advice_i_e.html">here</a>. An excerpt:<br /><em></em><br /><em>“Although he was normally in a very upbeat mood, one day Dr. Case seemed annoyed. He looked at me and growled, "Marshall, what is the problem with you? I am getting feedback from some people at City Hall that you are coming across as negative, angry and judgmental. What's going on?"<br /><br /></em><em></em><em>"You can't believe how inefficient the city government is!" I ranted. I immediately proceeded to give several examples of how taxpayer's money was not being used in the way that I thought it should be. I was convinced that the city could be a much better place if the leaders just listened to me.<br /><br /></em><em></em><em>"What a stunning breakthrough!" Dr. Case sarcastically remarked, "You, Marshall Goldsmith, have discovered that our city government is inefficient! I hate to tell you this Marshall, but my barber who is cutting hair down on the corner figured this out several years ago. What else is bothering you?" Undeterred by this temporary setback, I angrily proceeded to point out several minor examples of behavior that could be classified as favoritism toward rich political benefactors.<br /><br /></em><em></em><em>Dr. Case was now laughing. "Stunning breakthrough number two!" he chuckled. "Your profound investigative skills have led to the discovery that politicians may give a more attention to their major campaign contributors than to people who support their opponents. I am sorry to report that my barber has also known this for years. I am afraid that we can't give you a Ph.D. for this level of insight."<br /><br /></em><em></em><em>As he looked at me, his face showed the wisdom that can only come from years of experience. He said, "I know that you think that I may be old and 'behind the times', but I have been working down there at City Hall for years. Did it ever dawn on you that even though I may be slow, perhaps even I have figured some of this stuff out?"<br /><br /></em><em></em><em>Then he delivered the advice I will never forget. "Marshall," he explained, "you are becoming a 'pain in the butt'. You are not helping the people who are supposed to be your clients. You are not helping me and you are not helping yourself. I am going to give you two options:<br />"<strong>Option A </strong>- Continue to be angry, negative and judgmental. If you chose this option, you will be fired, you probably will never graduate and you may have wasted the last four years of your life.<br />"<strong>Option B</strong> - Start having some fun. Keep trying to make a constructive difference, but do it in a way that is positive for you and the people around you...<br /></em></div><div align="justify"><em>... Real leaders are not people who can point out what is wrong. Almost anyone can do that. Real leaders are people who can make things better”<br /><br /></em><em></em>Yes, I know, rather self-evident/saccharine and no, I haven’t yet gone over to the dark side (yet!), but hey, it’s almost the end of the year and ‘tis the season of love and joy and wonder... and always a nice time of the year for some new year resolutions, no? ;-) </div>Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com1tag:blogger.com,1999:blog-1728146360987581770.post-21249711054128686792009-12-07T11:17:00.000-08:002009-12-07T11:17:24.481-08:00A Year’s Reading from The New YorkerThe reviewers of The New Yorker share their fave books from 2009 here: <a href="http://www.newyorker.com/arts/reviews/brieflynoted/2009/12/14/091214crbn_brieflynoted?printable=true">A Year's Reading</a>.<br /><br />I would personally vouch for <a href="http://www.newyorker.com/arts/critics/books/2009/02/02/090202crbo_books_lanchester">The Lords of Finance</a>, <a href="http://www.newyorker.com/arts/critics/books/2009/11/09/091109crbo_books_kolbert">Eating Animals</a>, <a href="http://www.newyorker.com/arts/reviews/brieflynoted/2009/11/30/091130crbn_brieflynoted1">Trotsky</a> and <a href="http://www.newyorker.com/arts/critics/books/2009/03/23/090323crbo_books_chiasson">Cavafy</a>, but thats just because I haven't gotten around to the rest... yet!Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com1tag:blogger.com,1999:blog-1728146360987581770.post-16258082182814734592009-12-07T10:25:00.000-08:002009-12-07T10:37:00.146-08:00Competition from a cat5 minutes into naming my "blogue-officiale", I realize I have a competitive doppelganger.<br />A <a href="http://nelsons-column.blogspot.com/">blogger cat.</a> Wonderful world of Web 2.0!<br /><br />Update: And a <a href="http://www.hospitaldr.co.uk/blogs/nelsons-column">funny doc</a> too!Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0tag:blogger.com,1999:blog-1728146360987581770.post-35568878107165444442009-12-07T10:01:00.000-08:002009-12-07T10:04:46.834-08:00What Nelson's Column is all about!Hi, My name’s Nelson Santhosh and I am a Strategy Specialist at BT in London, UK. I recently graduated with an MBA from The University of Chicago, Booth School of Business (formerly known and adored as Chicago GSB!).<br /><br />This blog will cover topics of ‘admissible’(;-) general interest to me; these include telecom, technology, media, strategy, management, politics, public policy, philosophy, travel, film, poetry, books, B-school, language, martial arts, U.Chicago, London, Madurai. Etc.<br /><br />I assert my right to be identified as the author of all content in this blog. Do no evil; do not be a jerk and rip off content without linking - try asking, will be happy to share.<br /><br />The legendary disclaimer: All opinions expressed in this blog are expressed in my individual capacity and should not be taken in any way as representing my employer, past, present or future.Nelson Missierhttp://www.blogger.com/profile/01369327378694686609noreply@blogger.com0